Reporting An Outage

If your power goes out, take these three steps:

  1. Check your fuses or breakers. Reset any that have tripped off.
  2. Check with your neighbors to see if they have power.
  3. If neither one of these two steps takes care of the problem, please either call Medina ECs 24-hour phone service to report your outage - 1-866-MEC-ELEC (1-866-632-3532) - or report your outage online by clicking here.

What We Need to Know

If you are calling 1-866-MEC-ELEC and the phone number you are calling from is in our system, the phone system automatically identifies the name and address. When you call, please listen carefully to the prompts. If you know the cause of the outage, please describe it. Example: A limb is on the line. A car has hit a pole, etc. Your help will save a great deal of time in restoring service.

If you have multiple accounts, you must enter the meter number for the location of the power outage.

Restoration Process

Whenever a large outage occurs, we will activate our automated call handling system. This enables us to process all calls quickly and efficiently. Be assured we make repairs as quickly as possible, many by remote control and the rest on-site by our linemen. However, if your power is still off after it has been restored to other homes in your neighborhood, please do not hesitate to call us again.