Give a round of APPlause to SmartHub
November 16, 2012
Cell phones and mobile technology are becoming more integrated into our work and personal lives every day. You
can read the news, check social media sites, send and receive emails,
surf the Internet, and so much more. Technology is advancing constantly,
and Medina Electric Cooperative is stepping up and providing different
outlets to manage your energy consumption and connect with us.
Late last year, Medina EC launched an application called SmartHub. SmartHub will
be available in both mobile apps and a Web version to give you secure
access to maintain your account information, view your bills, see
payment history, make
payments on one or more accounts, set up recurring payments and report
outages. They also allow you to monitor and manage your usage by use of
graphics and usage markers.
Web version allows you to register your accounts to receive
notifications for account milestones, such as an approaching or a missed
due date. It also allows you to set usage markers (date range or point
in time) to monitor the changes in usage based on events. The Web has a
profile page available for you to maintain your personal information,
password, security pass phrase and stored payment methods. The apps
allow you to find and get directions to office locations using the map
feature on your device.
mobile apps are native Applications that can be downloaded and
installed on your compatible mobile phone or tablet device. The Web
version is internet accessible from any web enabled device.
“SmartHub is going to be a great resource for our members,” said Mark Rollans, CEO of Medina EC. “Paying their bill
or reporting an outage will be much simpler. At the touch of a finger
on their phone, they will have access to their account information and
What devices are supported?
apps are supported on the following platforms: IOS 3.1 and above
(iPhone and/or iPad) and Android 2.1 and above (Smartphones or tablets).
get the app for your phone or tablet, simply search: SmartHub (not case
sensitive but must be all one word) in the Apple Store® or in the
Android® Market. If you notice duplicates, the correct App is provided
by our partner, National Information Solutions Cooperative. Our app is
free to download and install.
critical information is encrypted in every transaction run and no
personal information is stored on your mobile device. Mobile devices do
offer you the ability to store your login information for apps installed
on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
How does Medina gather my usage data?
members may have noticed they received a new meter at their home in the
last six years. These new “smart” meters are automated and report your
usage back to our office. Do you remember the old days when a lineman
or even the customer would manually read the meter monthly? Well, that’s
history, as the mechanical meters are being replaced by new digital
meters. Because the meters are constantly communicating, MEC can
provide instantaneous, daily and hourly reads, instead of the one
monthly reading. Now, with today’s automated systems meter readings are
available to members at www.MedinaEC.org, or by obtaining a hard copy
from their respective district office.
additional data allows for us to pinpoint problems and get an accurate
look at usage history,” said Mike Wade, Chief Operating Officer for
Medina EC. “With SmartHub, members will be able to take advantage of all
the information provided by the meters. For example, an electric bill
is unusually high that month and the member doesn’t know why, he takes a
look at the usage charts on SmartHub and sees on the 14th of the month
was when usage started increasing. Doing some investigating, he
remembers he bought a space heater around that time. SmartHub will give
members the information they need to have more control over their energy
When will we be able to download the app?
Medina EC launched the SmartHub app last November. The new app is
available to all member-owners. For questions on SmartHub please contact
Medina EC at 1-866-MEC-ELEC (632-3532).