If your power goes out, take these three steps:
If the phone number you are calling from is in our system, the phone system automatically identifies the name and address. When you call, please listen carefully to the prompts. If you know the cause of the outage, please describe it. Example: A limb is on the line. A car has hit a pole, etc. Your help will save a great deal of time in restoring service.
If you have multiple accounts, you must enter the account number for the location of the power outage.
Whenever a large outage occurs, we will activate our automated call handling system. This enables us to process all calls quickly and efficiently. Be assured we make repairs as quickly as possible, many by remote control and the rest on-site by our linemen. However, if your power is still off after it has been restored to other homes in your neighborhood, please do not hesitate to call us again.
