Pay Your Bill with SmartHub
Use SmartHub to manage your account — pay your bill, monitor electric use and more!
Other Payment Options
Phone
Credit card and check payments may be taken by calling 1-866-MEC-ELEC (1-866-632-3532). Choose Option 3 for the Automated Payment System. Please note that credit card payments will be redirected to our automated payment system. For privacy and compliance purposes, Medina EC staff is unable to take credit card numbers directly.
Be sure to include the payment stub from your bill with your payment and mail to:
Medina Electric Cooperative
P.O. Box 33850
San Antonio, TX 78265-3850
Office
Visit any of our member services offices to make a payment in person, use the drive-thru or the night drop.
Paystations
MoneyGram: Payments can be made at participating MoneyGram locations throughout our service area. A $1.50 convenience fee will be charged by the store. Your bill payment will be posted in real time, meaning a quicker reflection on your account.
You need these three things to complete your payment:
1: Cash: enough for your payment and the MoneyGram fee
2: Your Medina Electric Co-op account number
3: Receive Code: 15203
Complete the MoneyGram ExpressPayment® blue form, use the red MoneyGram phone or use the MoneyGram kiosk to complete your transaction. (Payment processes may vary depending on your location. Simply ask an associate for help.)
Find a MoneyGram location by clicking here.
Fidelity Express: Payment can be made at participating Fidelity Express locations throughout the service area. A $1 convenience fee will be charged by the store. You must have your bill stub or Medina EC account number. Payments at these locations must be made before 12 p.m. with cash, check or money order to be considered paid on that day. Payments made after 12 p.m. will post on the account the next business day. To find the nearest payment location, please click here.
Billing Options
Automatic Payments
Each month the amount due on your bill will be automatically withdrawn from your bank account or charged to a credit card and paid directly to Medina EC.
Automatic payments may be set up using American Express, Discover, Visa, MasterCard or any valid bank account.
How to:
Phone - Call 1-866-632-3532 and choose Option 3 to follow the prompts. Automatic payments must be set up using the automated payment system.
Online - Log in to SmartHub (If this is your first time to use SmartHub, you will need to choose the new user option and set up your account.) Once logged in, click Auto Pay Accounts on the left hand side of the page. Select Sign Up for Auto Pay, located on the right hand side of the page under actions. You can add a new card or bank, or use an existing if you have paid your bill online before. Continue through the process to set up your automatic credit card or bank information.
Budget Payment Plan Options
There are two options for members who would like to pay a more predictable, budgeted amount on their electric bill each month. For either of these options, fill out the budget payment agreement and select the budget plan that works best for you.
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Levelized Payment: In this option, the member will pay a set monthly amount based on the average use of the previous 12 months. A carry-over calculation will be made every 12 months and a credit or debit will be added to the account based on the actual use. A new monthly payment amount will then be calculated based on the previous year's average use.
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Average Payment: In this option, the member pays the average of the previous 11 months plus the current month. Monthly budget payments fluctuates from month to month because they are based on a rolling 12 month average. There is not a settle-up or carry-over since the current month’s use is included in the current billing calculation.
PrePaid Electricity
If you would prefer to make lump sum payments ahead of time for the electricity you use, PrePaid may be for you. It requires no deposits and makes it easier for some members to manage their electric use. Read more about the program here.