Outage Alerts Through SmartHub
You can now get text message or email notifications when you lose power and when our system shows your power is restored through SmartHub.
To set up your notifications:
- Go to SmartHub from a computer or open the app on your phone. If you have already registered, log in using your credentials. If you haven't registered, click on the New User link and register. You will need your billing account number, which you can find on your most recent electric bill.
- Once you are logged in, click the Notifications tab in the blue menu bar if you are on your computer. Choose Manage Notifications from the drop-down menu. If you are on the app, click Settings and then click Manage Notifications.
- You will see options for notifications on billing, usage, service and miscellaneous. Select Service. (Please Note** If you haven't set up any contact information (cell phone or email), you will need to add your phone number and/or email under "Manage Contacts.")
- Set up notifications for Power Outage or Power Restored, or both depending on your preference. Hit Save.
Your account should now be set up so you will get text or email notifications for the options are selected. If we show power to be restored and you are still without power, it is very important that you report your outage again. That helps crews know that you have an individual outage and that the work they did on the other portion of the line feeding your location did not restore your power like they thought it would.
There's an app for that! SmartHub is also available as an app for Android or Apple. Search SmartHub and download it. From the app, you can pay your bill, report outages and view historical use.
Have questions? Don't hesitate to let us know at Info@MedinaEC.org.