If you sign up for outage text alerts, you will receive a text message from (833) 649-0801.

 

To set up your notifications:

  • Go to SmartHub from the desktop or the app.
  • If you have already registered, log in using your credentials. If you haven't registered, click on the New User link and register. You will need your billing account number, which you can find on your most recent electric bill.

From the Desktop:

  • Once you are logged in, click the Notifications tab in the blue menu bar. Choose Manage Notifications from the drop-down menu.
  • Check your contact information on the Manage Contacts link on the left menu bar. Add any email or phone contact you'd like associated with your account to receive notifications.
  • Choose Manage Notifications on the left menu.
  • You will see options for notifications on billing, usage, service and miscellaneous. Select Service.
  • Select the account(s) you want alerts set up for. Please note that if you have more than one account, the text message will not specify which account the outage is for.
  • Choose the Text or Email options for Power Outage or Power Restored, or both depending on your preference. You can choose multiple numbers or email addresses.
  • Hit Save Settings when you're done.

From the App:

ANDROID

  • Once you are logged in, click the Hamburger Menu at the top left.
  • Choose Settings and Contact Methods to ensure you have email and phone numbers associated with your account.
  • To manage alerts, go back to the Hamburger Menu and choose Settings then Manage Notifications and Service.
  • Select Edit Contacts for the options Power Outage and Power Restored. Toggle on the alerts you'd like to receive by text and/or email.

APPLE

  • Once you are logged in, click the More button at the bottom left.
  • Choose Settings and Contact Methods to ensure you have email and phone numbers associated with your account.
  • To manage alerts, go back to the More and choose Settings then Manage Notifications and Service.
  • Select Edit Contacts for the options Power Outage and Power Restored. Toggle on the alerts you'd like to receive by text and/or email.

 

Once you have signed up, you should get text or email notifications when we show your meter to have an outage or when we show power to be restored. If we show power to be restored and you are still without power, it is very important that you report your outage again. That helps crews know that you have an individual outage and that the work they did on the other portion of the line feeding your location did not restore your power like they thought it would.