Eligible accounts registered for SmartHub with verified mobile numbers will receive outage alerts via SMS text message. 

Save this number: (833) 649-0801

Medina Electric Cooperative is making enhancements to our service that will greatly improve members' experience with us. Members enrolled in SmartHub with a valid mobile number on their account will receive text messages notifying them when their meter is out of power and when power is restored.

We understand that power outages can be inconvenient, and we are committed to making your experience smoother and more informed through timely notifications.

Please note: You must verify your mobile number with SmartHub's verification process to receive these alerts. 

Notification Details

  • Members registered with a SmartHub account with a verified mobile number listed will receive outage alerts by SMS text message. 
  • Notifications will be sent when your meter is out of power and when power is restored.

Activation Date

  • The feature is set to go live February 29. 
  • Beginning February 29, members with verified mobile numbers will receive a welcome SMS message. Eligible accounts holders will receive an email notification between February 28 and March 13 inviting them to verify their contact methods to receive the outage notifications. The email will have instructions on how to verify contact methods through SmartHub or by contacting us. 

Opt-Out Option:

  • At any time, members not wishing to receive text notifications can reply STOP to 1-833-649-0801.
  • This will add that mobile number to the block list, preventing further text messages.
  • Members can also contact us by phone, email or chat to be added to the block list.
  • Please note, by opting out, you’re adding your number to the block list and will no longer receive any text notifications from Medina EC. To reenroll, you must contact the cooperative. 

Outage Alerts - FAQs

Outage alerts notify you when your meter is out of power and when power is restored.
 

 Members with mobile numbers on their account will receive a text message when the meter is out of power or when power is restored.

Please report your outage again. That helps crews know that you have an individual outage and that the work they did on the other portion of the line feeding your location did not restore your power like they thought it would.
 

 You can also receive mobile push notifications and email alerts if you are registered for SmartHub. Adjust your settings on SmartHub under Settings > Manage Notifications > Service.

Text alerts will come from: 1-833-649-0801.

Yes, you can add more numbers through SmartHub under Settings > Contact Methods. Verify and manage notifications in Settings > Manage Notifications.

 At this time, only members registered with SmartHub will receive these notifications.

You can verify your account yourself through SmartHub.

  1. Log in to SmartHub.
  2. Go to Contact Methods.
  3. Enter any applicable numbers or emails you wish to enroll.
  4. Follow the verification process.
  5. That's it! You'll receive notifications when your meter is out of power and when power is restored.

Text Terms & Conditions

I agree to receive periodic SMS messages from Medina Electric Cooperative at the number(s) identified above. I understand that SMS messages may relay information about my account, and that I can opt-out of receiving SMS messages at any time. I am not required to provide consent as a condition of purchasing any property, goods or services. Medina Electric Cooperative does not guarantee delivery of SMS messages and no warranty is provided for undelivered messages. I agree to notify Medina Electric Cooperative immediately in the event that I voluntarily or involuntarily relinquish any registered telephone number(s). I agree to indemnify Medina Electric Cooperative against any claims resulting from Medina Electric Cooperative sending SMS messages to someone other than me, in the event that I voluntarily or involuntarily relinquish telephone number(s) identified above without notifying Medina Electric Cooperative of the change, and understand that I am responsible for keeping Medina Electric Cooperative informed when any of my contact information changes. Standard message data rates may apply. T-Mobile is not liable for delayed or undelivered messages.

Message and Data Rates May Apply
Customer care contact information (Text HELP to (833) 649-0801)
Opt-out instructions (Text STOP to (833) 649-0801)
T-Mobile is not liable for delayed or undelivered messages.
Privacy Policy

Voice Terms & Conditions 

I agree to receive periodic autodialed or prerecorded voice calls from Medina Electric Cooperative at the number(s) identified above. I understand that such calls may relay information about my account, and that I can opt-out of receiving such calls at any time. I further understand that I am not required to provide consent as a condition of purchasing any property, goods or services. Medina Electric Cooperative does not guarantee delivery of phone notifications and no warranty is provided for undelivered notifications. I agree to notify Medina Electric Cooperative immediately in the event that I voluntarily or involuntarily relinquish any number(s) identified above. I agree to indemnify Medina Electric Cooperative against any claims resulting from Medina Electric Cooperative sending calls to someone other than me, in the event that I voluntarily or involuntarily relinquish any number(s) identified above without notifying Medina Electric Cooperative of the change, and understand that I am responsible for keeping Medina Electric Cooperative informed when any of my contact information changes. As result of using this service, minutes and data rates may apply, and I am responsible for paying these fees.

 

 

Email Terms & Conditions

I agree to receive periodic e-mail and/or electronic messages from Medina Electric Cooperative at the e-mail address(es) identified above. I understand that e-mail and/or electronic messages may relay information about my account, and that I can opt-out of receiving notifications at any time. I further understand that I am not required to provide consent as a condition of purchasing any property, goods or services. Medina Electric Cooperative does not guarantee delivery of notifications and no warranty is provided for undelivered notifications. I agree to notify Medina Electric Cooperative immediately in the event that I voluntarily or involuntarily relinquish any e-mail and/or electronic contact identified above. As result of using this service, message and data rates may apply, and I am responsible for paying these fees.